Last updated: August 2026
These Terms of Service ("Terms") govern your use of bettergrandma.com (the "Site") and any product you buy from us. Please read them before purchasing. By using the Site or placing an order, you agree to be bound by them.
Colas Growth LLC
Trading as Better Grandma
1209 Mountain Rd Pl NE, Ste R, Albuquerque, NM 87110, United States
Limited liability company registered in the State of New Mexico
New Mexico Secretary of State entity number: 0008087313
In these Terms, "we", "us" and "our" mean Colas Growth LLC. "You" means the person using the Site or placing an order.
We publish digital educational content for grandmothers: written guides, step-by-step programs and related digital materials on staying close to grandchildren, navigating today's parenting norms, and passing down family stories. Everything we sell is digital. We ship no physical goods, and no shipping charges or delivery addresses are ever involved.
All prices are shown in US dollars and displayed in full on the checkout page before you confirm anything. Our current products and prices are:
The optional items are exactly that: optional. Nothing is added to your order unless you actively select it, and declining them does not affect the product you already bought. The total you will be charged is always shown before you confirm your order.
Every product we sell is a single one-time payment. We do not offer subscriptions, memberships, free trials that convert into paid plans, or any other recurring billing. We will not store your card to charge it again later, and there is nothing to cancel after you buy. If you are ever charged more than once for a single order, that is an error and we will refund it in full — see our Refund Policy.
Payments are handled by a third-party payment processor. We never receive or store your full card number, expiry date or security code. Charges from us appear on your card or bank statement under a descriptor identifying Better Grandma. If a charge appears that you do not recognise, please email us at [email protected] before disputing it with your bank — we can almost always identify the order and resolve it faster than a dispute can.
Applicable sales tax or VAT, where we are required to collect it, is shown at checkout and included in the total you confirm.
Access is delivered electronically and immediately after your payment is approved. You will also receive an order confirmation and access details by email at the address you provide at checkout, normally within a few minutes. If nothing arrives within one hour, check your spam folder and then contact us — we will resend your access. Because delivery is instant and digital, your purchase is considered delivered as soon as the content is made available to you.
By placing an order, you confirm that:
Every purchase is covered by a 14-day money-back guarantee. The full terms, including how to request a refund and how long it takes, are set out in our Refund Policy, which forms part of these Terms.
Our content is general educational material about family relationships. It is not medical, psychological, legal or financial advice, and it is not a substitute for consulting a qualified professional about your own situation. If you are dealing with a family conflict, a health concern or a legal question, please speak to a professional.
We are honest about what a guide can and cannot do. Family relationships depend on people we do not control, so we make no promise about the outcome you will get. Any experience we describe on the Site is an illustration, not a promise of typical results. What we do guarantee is your money back within 14 days if the product is not right for you.
Your purchase gives you a personal, non-exclusive, non-transferable licence to use the content for your own private purposes. You may not resell it, share it publicly, republish it, or distribute copies. All content on the Site and within our products remains our property or that of our licensors and is protected by copyright and other intellectual property laws.
If you believe content on the Site infringes your copyright, email [email protected] with (a) a description and location of the material, (b) your contact details, and (c) a statement that you have a good-faith belief the use is unauthorised. We will review and respond promptly.
Please do not use the Site for any unlawful purpose, attempt to gain unauthorised access to it, interfere with its normal operation, or use automated means (bots, scrapers) to access it without our written permission. We may suspend or terminate your access where these Terms are breached.
We work to keep the Site available, but we do not promise uninterrupted access. Maintenance, updates and technical incidents can cause temporary interruptions.
We may decline or cancel an order and refund it where we reasonably believe it is fraudulent, made by someone under 18, made with a payment method the buyer is not authorised to use, or intended for resale.
If you are buying from the European Economic Area or the United Kingdom, consumer law normally gives you a 14-day right to withdraw from an online purchase without giving a reason. Because our products are digital content delivered immediately after payment, that statutory right ends once delivery begins if you have expressly requested immediate delivery and acknowledged the loss of that right. Regardless of this rule, we voluntarily give every customer, everywhere, a full 14-day money-back guarantee with no conditions — see our Refund Policy — so in practice you are never left with less protection than the law requires, and usually more.
To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential losses arising from your use of the Site or our products, or for any amount exceeding the price you paid for the product giving rise to the claim. Nothing in these Terms limits any liability that cannot lawfully be limited (such as liability for fraud or for death or personal injury caused by our negligence, where applicable), and nothing removes the statutory rights you have as a consumer.
You agree to indemnify and hold Colas Growth LLC harmless from any claim, loss or expense (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Site or our products, except to the extent caused by our own fault.
We may update these Terms from time to time. The version in force at the moment of your purchase is the one that applies to that purchase. The date at the top of this page shows when it was last revised.
These Terms are governed by the laws of the State of New Mexico, United States, without regard to its conflict of law rules. If you have a complaint, contact us first — most issues are settled by email within a couple of days. Where the mandatory consumer protection law of your country of residence gives you rights or remedies that we cannot contract out of, those rights continue to apply and this clause does not take them away.
Severability. If any part of these Terms is found unenforceable, the rest continues to apply.
Entire agreement. These Terms, together with our Refund Policy and Privacy Policy, are the entire agreement between you and us regarding the Site and our products, and replace any earlier agreement on the same subject.
No waiver. If we do not enforce a right under these Terms, that does not mean we give it up.
Assignment. We may assign these Terms in connection with a merger, acquisition or sale of assets. You may not assign your rights under these Terms without our consent.
Force majeure. We are not responsible for delays or failures caused by events outside our reasonable control, such as internet or hosting outages.
Notices. Legal notices to us should be sent to [email protected] or the postal address above.
Colas Growth LLC, 1209 Mountain Rd Pl NE, Ste R, Albuquerque, NM 87110, United States — [email protected]. We answer support email within 1–2 business days.